Amazon

Your Amazon Seller account has been deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to buyer, to avoid further impact to your account.

Why did this happen?
We have taken this measure because this account has repeatedly submitted improper claims for FBA reimbursement. Amazon’s policies regarding FBA reimbursement and Seller Code of Conduct can be found at:
-FBA Lost and Damaged Inventory Reimbursement Policy(https://sellercentral.amazon.com/gp/help/200213130)

1. Please provide supply chain documentation for the inventory that you have filed FBA reimbursement claims against.
   – Invoices and receipts.
   – Supplier information such as name, phone number, address, website, and so on.
   – Item descriptions. For ease of our review, you may highlight or circle the ASIN(s) under review.
   – Item quantities.
   – Import or export documents. This is required for any imported items.
   You may remove pricing information, but the rest of the document must be visible. You should only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.

Shipment under Review: XXXXXXXX

Shipment details: 129 of 234 units received
Amazon Partnered LTL

I reconciled this shipment case on April 4th providing screenshot of e-reciept & Proof of Delivery. I was promptly requested to submit a Proof of Purchase as screenshot did not suffice. I contacted my supplier and submitted a legitimate invoice/Proof of Purchase detailing all SKU’s & quantity matching my shipment details into the Reconciliation Case. Amazon Support approved the reimbursement on April 5th for a total of $1157.33 citing they could not find the missing inventory.

On April 6th, my account was suspended for “improper FBA reimbursement claims”.

I have since submitted an appeal (albeit not a professional one). Does anyone have any insight as to why Amazon would choose to suspend me after manually approving the reimbursement after reviewing all the legitimate documents I have provided?

I have also calculated the total weights of my products myself and arrived at 516lbs. The Delivery Reciept from Holland Motors (Amazon partnered LTL) indicates that the pallet weights 515lbs. Does this not prove that all of the reported inventory successfully arrived at the FBA warehouse?

What are your thoughts?