Amazon

My seller account will not let me reactivate it. I’ve removed the listings that caused this problem. I try to submit an appeal and it takes me right back to the dashboard.

My account health is showing healthy and it’s not allowing me to appeal anything and I think it’s stuck in limbo. Can someone please assist?

I’ve gone through and removed all the listings and it’s cleaned out, and I can’t get a support email or phone number to contact. I’d like to reactivate my account, please.

Dear seller,

We have deactivated the listings shown at the bottom of this email.

Why is this happening?

Adhering to Amazon’s policies is important because it reflects the quality of the Amazon customer experience that you create when selling in our store. We have found that one or more of your listings have violated Amazon policies. We have included details of the specific policy violations related to each removed listing at the bottom of this email. Please ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies listed in this email.

We are here to help.

If you have questions about this policy or your account, contact us at https://sellercentral.amazon.com/cu/contact-us.

How do I reinstate my listing?

Refer to the “How do I reinstate my listings?” section below for specific details on how to reinstate the removed listings.

Have your listings been removed in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information:

–Evidence or documentation showing that each removed listing complies with the relevant Amazon policy shown below.

How do I send the required information?

Submit this information at https://sellercentral.amazon.com/performance/dashboard.

What happens if I do not send the requested information?

If you do not take steps to address the policy violations and incur additional violations, your Amazon selling account may be deactivated.

You can view your account performance at

https://sellercentral.amazon.com/performance/dashboard or by selecting Account health on the home page of the Amazon Seller app on your iOS or Android device. The Account health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon.

Thank you.

-Amazon Services

ASIN(s): B000058BCU

Why is this happening?

We have taken this measure because we suspect your listings may infringe on the intellectual property of others. The listings are using a trademarked term on their detail pages, but their brand names do not match the rights owner of the trademarked term. This is likely to cause confusion as to the source, endorsement, or affiliation of the goods, and is a violation of the Amazon Intellectual Property Policy for Sellers, which can be reviewed at:

How do I reinstate my listing?

The ASINs will be reactivated automatically if their detail pages are edited in one of the following ways:

– Changing the brand name to match the rights owner of the trademarked term.

– Removing the trademarked term from the detail page entirely.

– Updating the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product (e.g. “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, “charger made for Kindle E-Reader”, etc.). Note that there are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property Policy for Sellers. If you are authorized by the rights owner to create and list products using their trademarked term with your own brand name, or if you believe the ASINs are not infringing on any intellectual property, you can appeal to Selling Partner Support to have the ASINs reactivated without any editing. You can create a contact with Selling Partner Support through the Help link next to your Settings.

If you are appealing on the basis that you have authorization from the trademark owner, you will need to provide a letter of authorization or a licensing agreement that meets the following criteria:

– Includes name and address of rights owner.

– Letter explicitly authorizes you to list the rights owner’s product under your own brand name.